Professional Summary
Security Operations and Infrastructure Engineer with enterprise experience in vulnerability management, monitoring platforms,
endpoint security, and cloud-hybrid environments. Proven track record managing SolarWinds Orion, Jamf Pro, Intune, Windows Server,
and backup platforms such as Veeam. Strong alignment with NIST, MITRE ATT&CK, and modern SOC operations.
Core Skills
- Security Operations (SOC)
- Vulnerability Management
- Incident Response
- MITRE ATT&CK
- NIST 800-53 / RMF
- Threat Intelligence
- SolarWinds (NPM, NTA, SAM, WPM, IPAM)
- Jamf Pro / Apple Business Manager
- Microsoft Intune / Entra ID
- Windows Server 2016–2022
- Azure & Hybrid Cloud
- Veeam Backup & Replication
- PowerShell & Python
- SIEM & Log Analysis
- Network Monitoring
- Endpoint Security
- DNS, DHCP, DFS, SMB
- VMware & Hyper-V
Professional Experience
Network Technician III / Security Operations
City of San José — 2022 to Present
- Administer SolarWinds Orion (800+ nodes) including NPM, NTA, SAM, WPM, and IPAM.
- Implemented alerting, dashboards, and health checks to reduce outage MTTR.
- Led vulnerability remediation, patch management, and secure configuration changes.
- Managed Windows Server upgrades (2016 → 2019) with snapshot and DB rollback strategies.
- Integrated Jamf Pro, Intune, and ABM for secure endpoint lifecycle management.
- Maintained Veeam backups, repositories, immutability, and restore validation.
Desktop Support Engineer
City of San José — 2020 to 2022
- Provided Tier-2/3 support for macOS, Windows, and mobile devices.
- Automated drive remapping, user profile cleanup, and device provisioning using PowerShell.
- Supported secure remote access, VPNs, and endpoint hardening.
Certifications
- CompTIA CySA+
- CompTIA PenTest+ (PT0-003)
- Microsoft AZ-900, SC-900
- Jamf Associate / Jamf Pro
- Apple Support Professional
Education
Master of Science – Cybersecurity & Information Assurance
Western Governors University (WGU)